Sarge's Moving Blog
It is important to make sure that you understand the moving process before the movers get started. Here are some frequently asked questions about moving which might help to clear up a few misunderstandings or misconceptions!
The following moving questions and answers are adapted from the Federal Motor Carrier Safety Household Goods Guide.
Frequently Asked Questions:
Are movers obligated to move my goods for the estimate they quote?
One of our most frequently asked questions is whether our estimate is a “guaranteed price.”
Moving companies are not required to stay within the parameters of an estimate if it is a non-binding estimate. Make sure all estimates are in writing. The estimate must clearly state whether it is non-binding or binding. If it’s a binding agreement, they’re legally obligated to follow the estimate.
Remember, a mover is not required to make an estimate for the shipper, so be sure to ask for a written estimate.
What do the following estimate terms mean?
Non-binding estimate: A non-binding estimate is one that can change, although these estimates should be reasonably accurate and provide you with a general idea of the moving cost. Typically, a mover will schedule an onsite visit and check out the goods for the estimate. If you add items or request additional services, the mover may void the estimate or revise it. The non-binding estimate must be in writing and state that it is non-binding.
Binding estimate: A binding estimate is a set price estimate. It is a legal agreement between you and the mover that the cost to move the goods will not exceed the price agreed upon. You still may add services, and the cost for those services is due at delivery. Binding agreements must be in writing.
What information and paperwork is the mover required to provide?
At the time of the estimate or prior to the execution of the order for service, the mover must supply the following:
- A copy of its written non-binding or binding estimate (an e-mail format is fine for a non-binding estimate)
- A copy of the U.S. Department Of Transportation (DOT) publication, “Your Rights and Responsibilities When You Move”
- Contact information for the mover for inquiries and complaints
When the order for service has been executed, the mover must supply a copy of the order for service after it has been signed and dated by you and the mover.
At unloading time at the time of delivery, the mover must supply a copy of the completed bill of lading/invoice.
What is a bill of lading?
The is the contract between you and the mover. It should be given to you before the mover loads your goods. Some companies may provide the bill of lading in an invoice format.
Like any contract, it’s your responsibility to read it before you sign it.
The bill of lading is an important document, so don’t lose it. Have it available until your shipment is delivered, all charges are paid, and any claims are settled.
What happens if the mover does not pick-up or deliver my goods according to the dates provided?
Movers are required to meet something called “reasonable dispatch” requirements.
This means the transportation must happen—within reason—during the scheduled dates, as shown on the order of service and bill of lading.
Some things beyond a mover’s control, like weather, may be acceptable reasons for delay.
What types of insurance will I be offered?
This is one of our most frequently asked questions. Movers generally provide two types of protection for your goods in case they are lost or damaged.
Limited liability: This is the basic coverage required by law and doesn’t cost you anything. Under limited liability, the mover is responsible for 60 cents per pound per item.
Full value: This insurance costs the most and covers the actual cost of an item’s replacement or repair. Before purchasing coverage from the moving company, check your homeowner’s insurance policy to see if it will cover your goods during a move and compare plans.
If there is loss or damage to my goods, how much time do I have to file a claim?
In Texas, if you have a dispute about the charges or loss/damage to your goods, you must first file a written claim with your mover within 90 days of the delivery date. Your mover has 20 days to respond acknowledging your claim and has 90 days to pay, deny or make a settlement offer. Your mover has the right to inspect containers or damaged goods within 30 days of receiving your claim.
What if I’m not satisfied with the mover’s compensation for damaged or lost goods?
If you are not satisfied with your settlement, you can contact the TxDMV for mediation or you may pursue the claim in a court of law (some counties require mediation before you can pursue your claim in a court of law).
If I do my own packing, is the mover still responsible if something is lost or broken?
The short answer is no. Your mover cannot be held liable for damage inside boxes that their movers have not packed. It is important to understand that if the box arrives at your destination with no clear signs of mishandling, your claim will likely be denied. The only way to assure that you’ll be covered is to have the movers pack and to select full value protection. If you’re planning to do most of your own packing, but have valuable and/or fragile items that you’d like covered, leave them for the movers to pack.
What should I know about the pick-up and delivery dates?
Make sure the mover gives you a specific date or spread of dates on your order for service and bill of lading.
At pick-up: Be sure to receive a bill of landing showing the name of the mover responsible for transporting your goods, along with the mover’s address, telephone number and licensing numbers.
At delivery: You are responsible for accepting delivery of your goods from the first date to the last date of the delivery spread dates. Don’t depend on dates given to you by the driver. Refer to your order for service or bill of lading.
What should I know about the delivery of my goods?
It isn’t unusual for the driver to ask for payment before the truck is unloaded.
At pickup, it is the driver’s responsibility to list the condition of your shipment on the inventory sheet. This is the time to agree or disagree with the mover’s description of the condition of your items.
At delivery, it is your responsibility to list the condition of your shipment. If there are items missing or damaged, make an indication on the invoice.
Sarge’s Moving Services, LLC can help you with any questions you might have about moving. Contact us today to get started!
Packing is a process that takes a lot of planning and consideration, and it is always helpful to know beforehand what you should leave out to move in your own vehicle. The Do Not Pack (or dangerous items) category includes a few household products that are hazardous materials and often illegal to move commercially (for example, the propane tank for a grill). If you are hiring any professional College Station mover and its packing services, the packing crew will not pack these items and will leave these items out for the consumer to dispose of or carry in their individual vehicles to their new home.
Dangerous Items List
For your protection and safety do not pack the following items:
- Aerosol cans regardless of content
- Heating agents such as Sterno
- Nail polish and remover
- Any type of gas in bottles or tanks, such as propane or oxygen
- Fire extinguishers
- Paints, varnishes, solvents, thinners and oils
- Ammonia, bleach and other household cleaning agents
- Chlorine granules or powder, as well as other pool products
- Muriatic acid (also known as hydrochloric acid)
- Auto batteries
- Charcoal/lighter fluids
- Matches, lighters, and other lighting products
- Ammunition (Bullets)
- Any other combustible product
These items can (and should) be disposed of properly and replaced when you move into your new home.
You should always transport perishable items and items of personal importance in your personal vehicle. If these items are placed on the truck, their condition on arrival at your new home cannot be guaranteed.
- Frozen/refrigerated food
- Produce, such as fruits and vegetables
- Open food items
- Plants both indoor and outdoor
- Prescription medications
Items of Value:
- Stocks, bonds and securities
- Collections, such as coins and stamps
- Insurance documents
- Jewelry and furs
- Important documents such as birth certificates and Social Security cards
Sarge’s Moving Services is a licensed College Station mover that specializes in all aspects of moving- from loading/unloading and packing/unpacking to providing storage for a future move. For more information or if you are planning a move in the Bryan / College Station area, contact Sarge’s Moving with the link below.
Sarge’s Moving Services is a professional College Station moving company who cares about our community. We are truly blessed to live and work in not only the best community, but the greatest country in world. The company’s founders know that without the sacrifices made by the men and women of our armed forces we would not have the opportunities and freedoms that we have today. With this in mind we wanted to start a company that not only provided a great moving service, but also one that could continually give back to our community. We were geared specifically toward our Veterans, to which we all owe so very much. We also wished to give to local organizations. This ideal has inspired the Sarge’s Moving Support Program.
The Sarge’s Moving Support Program
Truly, nothing we can say or do as a thank you to those who have served will ever be enough. Still, we wanted to start a small way that we could continuously give our appreciation to our Veteran community for their service. Our Sarge’s Moving Support Program gives back in many ways, such as:
- Offering employment opportunities to Veterans who might be looking for work.
- Offering discounts to the Veterans that we move.
- Contributing a percentage of the profit from every move.
- Donating money raised through sales of donated furniture.
Sometimes our clients and friends buy new furniture to replace the items they have. Their old items have to go somewhere, and that is where the Sarge’s Moving Support Program comes in. Through our program we advertise those pieces of furniture for sale using our website and social media platforms. We ask the buyer to pick from our list of local and Veteran organizations and then donate the proceeds directly to their choice.
Organizations Sarge’s Moving Services Currently Supports
if you have any questions about our support program, please contact Sarge’s Moving Services with the link below!
Sarge’s Moving Services provides professional specialty moving services across the Bryan / College Station area as well as the surrounding areas. Our professional staff of movers focuses on our clients’ specialty moving needs by providing safe and secure packing options for all your antiques, pianos, safes, and more. Our clients’ valuables are extremely important to us and we will securely pack, protect, assemble, reassemble, and handle your valuables with extra care- while assessing your specific needs to make sure the job gets done right and you get your valuables to the new location in one piece.
Specialty Moving Services That We Offer
ARTWORK / ANTIQUES
Sarge’s Moving Services provides for the safe and secure packing, crating and transport of paintings, antiques, sculptures, tapestries and other types of artwork. We request that our clients who intend on having us move their artwork make an appointment with one of our specialists in order to assess the exact transportation needs for each piece (or their entire collection). We can then provide a detailed plan regarding the proper materials we recommend to pack each type of art, as well as suggest the handling techniques and transportation environment. This allows us to give each client our best possible transportation recommendations for that piece or for their entire collection.
Sarge’s Moving offers a range of crating services. We typically visit our clients to assess their exact crating needs, measure the item they will be crating, get an estimation of value and then build a custom crate designed specifically for that piece. Smaller pieces may be transported to our warehouse for custom crating, or if the item is too large to be transported we can build the custom crate on site. We also offer crating services that can be completely independent from our moving services. Solid custom crates are often built on site for an item that is to be shipped by another transportation company.
Grandfather clocks require great care. We employ a special process to ensure success in transporting them:
- We wear protective gloves when handling and removing the weights and pendulum.
- The weights and pendulum are carefully wrapped for safe transport, labeled with each weight’s proper position.
- Our team blankets and shrink-wraps the entire clock before we load and secure it for transport.
When the clock arrives at your new home, the same patience and care is used to set up your clock. We will rehang the weights and pendulum and reset the time before starting the clock.
Sarge’s Moving Services provides moving options for upright, baby grand, and even grand pianos. We provide specialized equipment to cover flooring, disassemble, load, transport and unload each type of piano. We do request that our clients notify us before the move for a couple of reasons:
- So that we can provide options and provide the proper equipment. Pianos differ in size and type so they may need a different type of equipment.
- So that we send the correct number of professionals needed to do the job safely.
Sarge’s Moving can help by disassembling and moving your pool table. We recommend that a professional pool table company handle the balancing and felting that most pool tables require upon reassembly.
We move many different kinds of safes, from small office safes to large gun safes. Specialized equipment is often needed to protect flooring. It’s often also necessary to make sure that the safe is loaded, transported, unloaded and positioned/mounted correctly at its destination. The right planning and proper equipment is essential to moving a safe correctly and carefully. We ask our clients to contact us if the gun safe they will be moving exceeds 300lbs so that we can arrange a time which is convenient for them to meet with us to assess and plan the safe moving & be sure to have the appropriate equipment, number of movers and take the proper precautions to protect the safe and the home when moving those particular items.
Specialty Moving Services are a huge part of our business, and one that we are proud to offer. We are happy to help however we can- whether you choose us to move everything or just a single piece. If you have any questions or would like a specialty estimate, please contact us using the link below.
Moving boxes vary greatly and each one is best used for a specific purpose. You might be wondering what exactly is the best way to pack each item in your china hutch or how to protect your large mirror. The best way to avoid any issues during your move and reduce the possibility of damage is always to educate yourself. Here is a guide to each type of common moving box and what to use them for!
Suited to fit many different household goods, moving boxes and cartons come in many shapes and sizes. Using the appropriate box for your needs can save you time and money. These are some of the basic types of boxes Sarge’s Moving Services uses on a daily basis, though there are some specialty boxes that are not included in this list.
Small Box (Book Carton)
The small box (book carton) is a small, easy to handle box designed for heavy items such as books, records or CDs. Dishes and pantry items (such as canned foods) fit great in this box, and for quick, easy access our team of College Station movers can stack them neatly in your new kitchen.
Often used for pots and pans, toys, non-perishable dry foods and small appliances, medium utility boxes are 3 cubic feet. Mediums can hold most averaged sized or odd sized items from around the house or kitchen and can also be stacked well without damaging the contents.
Large Square Box
Large square boxes are great for bulky items such as linens, towels, toys or lampshades. It is important not to overload large boxes with heavy items, but be sure to fill them to the top so that they stack better.
Dish pack boxes use heavy-duty, corrugated double-wall construction for all delicate items such as china and dishes, crystal and glassware. Since these boxes are basically the size of a large box (but more rigid) they are great for fragile items.
Coming in various heights, this large carton has a hanger bar to accommodate clothes from your closet (or draperies). It’s much better than storing clothes in bags or in boxes where they will get wrinkled or tangled. Each wardrobe box can accommodate approximately 2-3 feet of hanging clothes. For example, if you measure your closet and you have 6 feet of clothing hanging, you will need approximately 3 wardrobe cartons. Sarge’s Moving sometimes places shoes or closet miscellaneous items at the bottom of grand wardrobe boxes to save clients time and money.
Telescoping cartons fit almost any picture, mirror or glass (such as a glass tabletop). These boxes are typically sold in 4 pieces which are put together to fit odd sized items. Just like regular boxes, some mirror/picture boxes open and close, but are sold in varying sizes according to the size of box you need to fit the item you are packing.
Available in king, queen, double, single (twin) and crib sizes; one box will only fit either the mattress or the box spring, so you will need two per complete bed. Depending on your move logistics, a mattress bag may be a better and more economical choice for you.
Waterproof Moving Boxes
Waterproof moving boxes are strong plastic boxes that range in size. If you expect a wet move or will store your belongings in non-climate controlled storage, you might purchase these boxes.
Plastic totes are available in a variety of shapes and sizes and can be purchased at many stores. They are great for storing many different items, but may not be the best fit for your move. Sarge’s Moving Services recommends that these totes never be overloaded and that the lid also be closable. If improperly packed or unsecured/taped, these have a tendency to break, be crushed or come open during transport.
The file box can be a good option when transporting the contents of a home office. It is threaded through with metal rods on the sides so that you can easily hang files and other paperwork.
Lamp boxes aren’t categorically necessary but they’re useful for anything long, such as a golf club or telescope, and want to keep it protected during your move. It is made with a thicker base for balance and can be great for tall brass lamps and similar items.
Special boxes can be used for things like guitars, rifles, and much more—though these usually have to be special-ordered.
Since one of the most important parts of a successful move is proper packing, choosing the appropriate box for items will make your move easier, safer and faster. We are often asked how to make a move more economical- the answer is to first have the best moving plan possible. We believe a big part of that plan begins by being packed correctly. Using boxes that are free may sometimes save you money up front, but used boxes can break down and cause damage to the contents; used boxes may also be more difficult to stack. Standardized boxes, specific to the items you are packing and moving, which have the greatest durability possible, will end up saving you time and money on moving day.
Whether our team of College Station movers help or you move yourself we would be glad to offer our expertise! Contact us with the link below for more information.